Customer Reviews

Very happy with the service I got

These chaps did a great job on my old Apple Cinema HD display. It's a great monitor, so worth the fix. They didn't just replace modules, but actually found the components causing the problem. And all in about a week. Highly recommend.

Quick service and repairs to my laptop were great!

Amazing service, quick and efficient. Would recommend 👌

Tablet was infected with a virus and I could not do anything on the tablet. Problem was corrected within a day and all is good. Thanks to GCOM Support.

Jacob was great to deal with, he fixed my childhood gameboy. Kept me updated throughout the process. 100% would recommend to anyone needing help with electronics.

Amazing service, knowledgeable and quick service

I had such a great experience here. The customer service was excellent right from the start, and the staff are super knowledgeable, they really know their stuff. Everyone was also really friendly and easy to talk to. What I appreciated most is that they actually take the time to educate you and explain your options, without trying to upsell or get you to spend more money. It felt honest and genuine, which is rare. I’d definitely recommend checking them out!

Fast service

Prompt response. Jacob is friendly and knowledgeable … very happy with his services !

The réception was very good i am very proud of GCOM. I will récomment it to another in case of need thank you.

Great, knowledgeable and fast. iMac upgrade is working well. Will go back in the future

fair people that know their stuff.

Would definitely recommend for controller repairs. I had a few issues with my PS5 controllers, got them diagnosed over a phone call, received a quote, and then decided to move forward with a cleaning for one of the controllers. The drop off was quick, the cleaning happened within the time specified, and the controller is working great now.

They were fast with my repair and it’s been working great. Thanks guys

GCOM Support diagnosed and repaired my PS5. Appreciate it 👍😁

Great people, very knowledgeable

(Translated by Google) A warm welcome and they asked good questions to better assist the customer. Professional and reasonably priced. (Original) Bel accueil et pose des bonnes questions pour mieux aider le client. Professionnel et prix raisonnable.

Great service, highly recommend!

Clear communication and appreciation for the problem I was experiencing.

Quick diagnosis. Even quicker fix and turnaround time. Overall great experience with a local service provider.

Took a pair of Bose Quiet Comfort Headphones to have a problem investigated. Diagnosis cost $40, they were upfront with possible repair costs, but also confirmed that no repairs would be conducted without prior consent. They took three days, couldn't replicate my issue and informed me of such, and recommended no repairs. Honestly the amount of time they spent investigating the issue followed up by the fact that they didn't find anything wrong with which to charge me, really impressed me. Upfront, honest service I would highly recommend them to anyone for this alone. I can't comment on their ability for tech repair, but the fact they didn't try to rip me off for unnecessary repairs bodes well for their overall competence.

Great service good people Will refer friends and family

I could not recommend this place more to anyone in Ottawa with laptop or tech issues. I had never heard of this place before but decided to give GCOM Support a shot after calling them over the phone and receiving exceptional customer support. I am very glad I took that chance because they are hands down the best tech repair shop in Ottawa. I had two laptops that died on me recently and I had no clue why. I really didn’t want to buy two new laptops as these worked perfectly fine before randomly failing. They gave me very solid advice and things to try on my own before even taking the laptop in for a diagnostic test, which I really appreciated them taking the time to explain for me. I ended up bringing the laptops in for a diagnostic test and within one day they determined what the problem was (a RAM stick) and called me right away. It was super cheap to get diagnosed (only $60 for 2 laptops). But I ultimately decided not to go through with the repair as Jacob pointed out that my laptop doesn’t support windows 11, which I hugely appreciated him being honest about and giving me his sincere recommendation. I was a bit bummed thinking I’d have to get a new laptop and likely do a data transfer. But all the sudden, as I come in to pick up the laptops, Jacob opens it up and it powers on… I was in complete shock. Then he tells me “I couldn’t leave you stranded with a dead laptop”. He put an old RAM stick they had on hand for me, for free! I genuinely could not believe that they would do this for a customer. They effectively repaired my laptop for the price of a diagnostic test. This is why I seriously don’t think there is a better tech repair shop in Ottawa that truly cares about their customers as much as GCOM Support does. Whether it’s a TV, an old Xbox, a laptop, a piano, they do it all! You seriously can’t go wrong with GCOM Support and it’s worth the far drive if you live 35 mins away like me. Thank you again GCOM Support! Will definitely be returning in the future!

Very good and quick service.

Jakob was very attentive to my needs and was extremely thoughtful when handling my computer and did what was best for me - best experience I’ve ever had ! Highly recommended!

Free pickup within 25km. Replaced broken screen on old laptop quickly and guaranteed work.

Great service. Very reliable.

My son recommended Jacob and GCOM Support and I was not at all disappointed. I highly recommend this company. They were very pleasant, respectful and well informed. Jacob took the time to explain to me in terms that I would understand and he listened to my queries and concerns patiently . Their fees are also very reasonable. I certainly intend to recommend this company to my friends. Thank you, GCOM. Kind Regards Karen

Friendly and fast service, resolved our issues. Will 100% be returning for other services

Called on a Saturday regarding a problem opening my computer (Windows 10). GCom corrected the issue the same day! When my wife went in to pick up my computer she brought in her computer because of a problem with Word; GCom sorted it out in minutes, no charge. This is a great resource!

Service was great

Professional service all the way ! They've revived my old iMac and it works like new. Merci les gars !

These guys are amazing, very knowledgeable and transparent. Good prices, 100% coming back.

Excellent service. Quick ad reliable

Very professional and honestly job. I will definitely recommend it. Thank you so much 😊

Diagnosed my laptop on the same day I arrived, and replaced the damaged parts on the same day those arrived. Staff were very friendly and helpful. My laptop is still working great two weeks later. Can't recommend this place enough!

Rare service like this deserves recognition. Jacob and team at GCOM knew how to fix my Rog Ally when I was at a loss. They provided a faster than I expected turn-around time, economical repairs, and personalized service. I highly recommend them!

These folks have a prompt and friendly walk-in service: a rare thing in this day and age! Especially for those of us (elders) who are easily vexed with small problems that create big problems in daily use od our devices !!

Jacob was great he went above and beyond for us he did an amazing job. I would definitely recommend GCOM.

Knowledgeable staff. Helpful.

Excellent high quality micro soldering work.

Probably the best repair shop for electronic Really understanding the issue explain well Customer service amazing.

Great service, very friendly, fair rates thank you

Excellent customer service and Tech skills. Quick and was able to solve the issue. Would highly recommend for any tech troubles

Excellent, friendly service. Correctly and quickly diagnosed the problem and computer has been working great since. Highly recommended.

The quality of the work done was very good and the service was excellent. They contacted me when the work was completed to let me know it was ready for pick up. I had asked to have a nylon PC board 2 pin connector replaced that had been detached from the circuit board. They replaced it with a barrel connector that I wasn’t expecting because it was a different style of connector but it worked perfectly without any issues. The great thing is that the unit worked perfectly after the repair. I would definitely recommend them and use them myself for any future repairs.

Would definitely go back. Jacob was honest, helpful and got the job done within the estimated cost and time frame.

Did a great job explaining the process along the way. They were good communicating what had to be done and completed tasks promptly. Would hire again!

I would recommend GCOM to anyone who needs their services. I brought in a blown fridge motherboard to see if it could be repaired. A new motherboard was on back order and I am still waiting for it. Meanwhile Jacob at GCOM was great. Explained to me what he was going to do. Diagnosed the problem and got back to me before doing anything to confirm what he was going to do and what the total cost would be to make sure I still wanted to move forward with the repair. Extremely grateful and happy with the service and all was done within a week. Great service, great people. I would send anyone who needs their services for repairs without hesitation. Glad I found them online. Thank you GCOM and staff. Everything is working as it should with my fridge thanks to them. Very happy and kept me in the loop throughout the process in regards to work needs and price. More than reasonable prices. Thanks again

Pleased with their service. Brought our PS5 in to get the HDMI port changed & I believe I dealt with Jacob. He took the time to explain what he would do and gave me a recommendation as to how to properly set the console to avoid future issues. More importantly, the work was also done in the time frame that he told me. I would not hesitate to recommend them. Thank you.

My Microsoft Office all of a sudden stopped working. I tried rebooting, then uninstalling and reinstalling, which made me lose all my files. I didn’t know where to go so googled and this company had good reviews. So even though it was across the city, I took a leap of faith and dropped it off. Not only did Jacob get it working again, but he was able to restore all the lost files! I am thrilled!!

I am happy with their service for my Macbook Air. They are professional and provided excellent customer service.

Life-savers! Literally saved my macbook and doctoral dissertation. They are the best!

Super friendly, super helpful, very responsive, fixed my computer with no issue and no extra headache. Also picked it up and dropped it off after which was a huge relief. 10/10 would recommend

Jacob from gcom support has been by far the best experience i’ve ever had with customer support. I had a buggy gpu and he took my entire computer apart piece by piece and tested every single component to locate the exact issue, while calling me to give me updates throughout the whole process, and even including papers with error codes to show me that is was 100% an issue with my gpu. I now know with 100% certainty that any issues I myself or friends and family may have with tech I will 100% point them in the direction of gcom support. Jacob has also gone so far above and beyond as to help me with the entire shipping process to get my gpu repaired by asus. If I could rate this business and jacob’s support a 6/5 stars, I would. Huge thanks to the gcom team.

Once again, top notch service, this time great job replacing my battery.

Jacob’s cool, knows his stuff and priced well

(Translated by Google) Excellent and fast service (Original) Très bon service et rapide

Jacob was great! Especially taking the time to help my mom whose 85 with her disabled email and he was so patient and professional and got it done!