4.9 Stars|800+ Google Reviews

Computer & Console Repair in Ottawa

Bring your laptop, desktop, Mac, game console or graphics card to our shop on St. Joseph Blvd in Orleans. We diagnose the problem, give you a written quote before any work starts, and handle everything from cracked screens and worn batteries to board-level micro-soldering.

800+
Google Reviews
4.9★
Average Rating
6 Days
A Week
Our Services

How Can We Help You?

Laptops, desktops and Macs from every major brand, plus game consoles, handheld PCs and graphics cards. Every repair starts with a diagnosis and a written quote before any work begins.

For businesses

Board-level repair for businesses

Component-level repair of automotive modules, industrial and commercial electronics, and volume or contract work. Ship or drop off a board and get a written quote before any repair.

Business repair services
Why GCOM

Why Choose GCOM Support?

What you can expect when you bring a device to our Orleans shop.

01

Common Parts in Stock

We keep the most requested parts on hand, so many repairs don't have to wait for a part. When one has to be ordered, we tell you the expected wait up front and keep you posted until your device is ready.

02

A Written Quote First

Every repair starts with a diagnosis (from $45, higher for some services) and a written quote. No repair work begins until you approve it, and we explain the problem in plain language, without the jargon.

03

Board-Level Repair In-House

Our bench has microscopes and hot-air rework tools for micro-soldering. HDMI ports, charging ports, logic boards and graphics cards can often be repaired at component level instead of being replaced.

04

Warranty on Every Repair

Most laptop screen replacements come with a lifetime warranty, and MacBook screen replacements and other repairs carry a 90-day warranty. If a problem related to the repair comes back in that time, we fix it at no charge.

Excellent

Based on 800+ reviews

B
Ball Steve
10 March 2026

Great service. Very reliable.

K
Karen Doucet
10 March 2026

My son recommended Jacob and GCOM Support and I was not at all disappointed. I highly recommend this company. They were very professional and knowledgeable.

J
Janice Eddy
9 March 2026

Jacob provided excellent service. It was quick and he explained what he did in easy terms to understand. Thank you

D
David Riis
7 March 2026

Called on a Saturday regarding a problem opening my computer (Windows 10). GCom corrected the issue the same day! Great service and very knowledgeable.

FAQ

Frequently Asked Questions

Quick answers about appointments, turnaround, warranty and what we repair.

Yes, we repair MacBooks and iMacs, from screen, battery and keyboard replacements to macOS installs, liquid damage and logic board repair. You get a written quote before any work starts.
It depends on the repair, the parts it needs and how complex the job is. We give you an estimate with your quote. If a part has to be ordered, we tell you the expected wait and let you know as soon as your device is ready for pickup.
Yes, for software problems, virus removal and general troubleshooting. We connect to your computer with secure remote-access software, so you'll need a working internet connection. Hardware faults still need a visit to the shop or an on-site call.
Yes. Your data stays on your device during the repair, and we only open personal files when the repair requires it. We reset a device to factory settings only when it's necessary, and only with your permission.
No, we can't offer in-store waiting, because each repair needs bench time and space to be done properly. Leave your device with us and we'll let you know as soon as it's ready for pickup.
No, walk-ins are welcome Monday to Saturday, 10am to 6pm. Booking online or by phone reserves a time slot, so we can start on your device as soon as you arrive.
Yes, most laptop screen replacements come with a lifetime warranty, and MacBook screen replacements and other repairs carry a 90-day warranty against problems related to the repair. The warranty doesn't cover physical or liquid damage that happens after the repair.
Yes, we repair PlayStation, Xbox and Nintendo Switch consoles, plus handheld PCs like the Steam Deck, ROG Ally and Legion Go. Common jobs include HDMI port replacement, overheating, disc drive faults, joystick drift and board-level repair. A PS5 HDMI port replacement, for example, is $180 with a 90-day warranty.
Yes, in some situations: a technician can come to your home or office within our service area, and extra fees may apply. Many repairs are faster in the shop, where all our tools and parts are, so call us and we'll tell you which option makes sense.

More questions? Visit our full FAQ

Schedule an Appointment Anytime

Book a time online, call us, or walk in Monday to Saturday, 10am to 6pm. We look at your device and give you a written quote before any work starts.

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