- (613) 424-0444
- support@gcomsupport.ca
- Mon - Sat: 10am - 6pm | Sun: 12 - 5pm
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We offer a comprehensive range of repair services that cover a wide variety of devices, including laptops, computers, Macs, tablets and mobile phones. Whether you need to fix a broken screen, replace a battery, repair a faulty keyboard, or resolve a software issue, we’ve got you covered.
No matter the brand or model of your device, we have the expertise and resources to provide fast, reliable, and cost-effective repair solutions. Whether you’re a business owner or an individual, we are committed to delivering the highest level of customer satisfaction and ensuring that your devices are functioning at their best.
Expert Macbook repair services to ensure that your device remains at peak performance.
Trust our skilled technicians to repair your laptop quickly, efficiently and at the best price available.
Our experienced technicians can repair your computer and ensure peak performance.
Don’t let viruses slow you down – our expert technicians provide fast and effective virus removal services.
Fast and reliable phone repair services to get your device up and running again as quickly as possible.
Professional WordPress website design and SEO services to boost your online presence.
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We understand the importance of a quick turnaround time for your device repairs. To ensure that you don't have to wait, we make it our top priority to stock all of the most popular parts needed for repairs. However, in case we don't have the specific part required for your device, we won't leave you hanging. Our friendly and knowledgeable technicians will let you know the expected lead time and keep you updated throughout the entire process. You can rest assured that we are committed to providing transparent and reliable service to our valued customers.
Technology can be overwhelming, which is why we strive to make our website and communication style as user-friendly as possible. From our website layout to the way we interact with our clients, we aim to be transparent and straightforward in everything we do. Our goal is to provide you with the information you need to make informed decisions about your repair needs without overwhelming you with technical jargon. Whether you need a simple software fix or a complex hardware replacement, we're here to help simplify the process and provide exceptional service to those in Orleans and the greater Ottawa area.
We have a team of certified tech experts who are trained according to industry best practices. You can trust that any repair or service performed on your device will be handled with the highest level of care and expertise. Our team of knowledgeable technicians is dedicated to staying up-to-date with the latest advancements in technology, ensuring that we provide you with the best solutions available. We take pride in our ability to deliver top-notch service and technical support to our valued customers in Orleans and the greater Ottawa area.
We believe that providing quality service is essential to ensuring our customers walk away with an amazing experience. From start to finish, we strive to keep you fully informed about the status of your repair so that you can rest easy knowing exactly what's happening. Our friendly and knowledgeable technicians will take the time to explain the problem, the repair process, and provide you with a clear estimate of the repair cost and expected turnaround time. We understand that transparency and communication are key to building trust with our customers, which is why we go above and beyond to provide exceptional service to those in Orleans and the greater Ottawa area.
We believe in providing quick and efficient service without sacrificing quality. Before we even begin work, we’ll provide you with a clear price quote so that you know exactly what to expect. Our experienced technicians are trained to handle all types of repairs, from minor hardware replacements to complex software troubleshooting. We take pride in our ability to provide fast and reliable service to our valued customers and ensure that your devices are functioning at their best. Whether you’re in Orleans or the greater Ottawa area, we’re here to help get your favorite gadgets back in your hands as soon as possible.
Yes, we offer repair services for Apple products, including Macbook, iMac, iPhones, iPads, and more. Our skilled technicians are trained to handle a wide range of issues, including hardware replacements, software updates, and more. We use only high-quality parts to ensure that your Apple device is restored to its optimal performance. Additionally, we take pride in our ability to provide fast and affordable repair solutions for Apple products. Our experienced technicians work efficiently to complete repairs in a timely manner, and we offer competitive pricing to ensure that you get the best value for your money.
Yes, we offer price matching on our repair services. If you find a lower price for the same repair service from a local competitor, we will match that price and beat it by 10% when proof of the quote is provided. We want to ensure that our customers get the best value for their money, and we believe that our pricing is competitive and fair. To request a price match, please provide us with a written quote or advertisement from the competitor. Our team will review the details and adjust our pricing accordingly, plus offer an additional 10% discount. Please note that price matching is subject to our discretion and may not be applicable in certain situations. If you have any questions or concerns about our price matching policy, please do not hesitate to contact us.
The turnaround time for repairs can vary depending on several factors, such as the complexity of the issue, the availability of replacement parts, and the current workload. In most cases, we strive to complete repairs as quickly as possible, often within 24-48 hours for common issues. For more complex repairs or situations where parts need to be ordered, the turnaround time may be longer. To get a more accurate estimate of the repair time for your specific device and issue, we recommend contacting our team with the details of your situation. We will do our best to provide you with a time frame and keep you updated on the progress of your repair.
Yes, we do offer remote support for certain types of computer repairs. Remote support allows us to access your computer or device remotely, using secure software, to diagnose and resolve issues without the need for an on-site visit. This can be a convenient and efficient option for many common problems, such as software issues, virus removal, and general troubleshooting.
To use our remote support services, you will need a working internet connection and the ability to install the necessary software. Our technicians will guide you through the process and provide instructions for granting us remote access to your device. Once we have established a secure connection, we will be able to view your screen, run diagnostic tests, and perform any necessary repairs.
Please note that not all issues can be resolved through remote support, and some repairs may still require an on-site visit or in-shop repair. Additionally, some security and privacy concerns may limit our ability to provide remote support for certain situations. If you are unsure whether remote support is the right option for your needs, please contact us to discuss your situation with one of our technicians.
Yes! We take the security and privacy of your data very seriously. Our skilled technicians follow strict protocols to ensure that your data is safe and secure during the repair process. We will never access your personal files or data unless absolutely necessary to complete the repair. Additionally, we use only the most secure methods to transfer and store your data, and we take extra precautions to protect against data breaches and cyber attacks. You can trust that your data is in good hands when you bring your device to us for repair. If you have any concerns or questions about the security of your data, please do not hesitate to contact us.
Unfortunately, we cannot accommodate in-store waiting for repairs due to the nature of our repair process. Our skilled technicians need to have adequate time and space to complete each repair with the highest level of care and attention to detail. However, we do offer fast turnaround times and will keep you updated throughout the repair process. We understand how important your device is to your daily life, which is why we work hard to provide quick and efficient service without sacrificing quality. Once your device is repaired, we will notify you as soon as possible so that you can come back and retrieve it. If you have any questions about our repair process or turnaround times, please do not hesitate to contact us.
Yes, we do prefer a booked appointment to ensure that we can have dedicated time with you when you bring us your device. You can easily book online or call for an appointment. We are open 7 days a week to ensure that we can help you when it is most convenient for you.
Yes, we offer a warranty on our repair services to ensure your satisfaction and peace of mind. For most laptop and MacBook screen replacements, we offer a lifetime warranty. This means that if you experience any issues with your screen after the repair, we will repair or replace it free of charge. For all other device repairs, we offer a 90-day warranty. If you experience any issues related to the initial diagnosis within 90 days of the repair, we will address the issue free of charge. Please note that the warranty does not cover any physical damage or water damage that may occur after the repair. If you have any questions about our warranty policy, please do not hesitate to contact us.
Yes, we offer repair services for tablets and phones. Our skilled technicians are trained to handle a wide range of issues, including screen replacements, battery replacements, software updates, and more. We use only high-quality parts and advanced diagnostic tools to ensure that your device is restored to its optimal performance. Whether you have a broken screen, a malfunctioning speaker, or any other issue, we are here to help. Contact us today to learn more about our tablet and phone repair services.
Yes, we do offer on-site support for certain situations. If you are unable to bring your device to our repair shop, we can send one of our technicians to your home or office to perform the necessary repairs. This service is available for customers within a certain distance from our location, and additional fees may apply.
Please note that on-site support is not always necessary or the best option for every situation. In many cases, it may be more efficient and cost-effective for us to perform the repair in our shop, where we have access to all the necessary tools and equipment. Additionally, some types of repairs may require specialized equipment or a controlled environment that cannot be replicated in a home or office setting.
To determine whether on-site support is the best option for your repair, please contact us to discuss your needs with one of our technicians. We will be happy to provide guidance and recommendations based on the specifics of your situation.
Absolutely! At GCOM Support, we understand that unexpected repair or upgrade costs can be a financial burden. To help alleviate this, we offer a variety of flexible payment plans designed to fit your budget and financial needs. Our goal is to ensure that you can have your device repaired or upgraded without having to worry about paying a large sum upfront.
Some of our payment plan options include:
Interest-Free Financing: We provide interest-free financing plans for eligible customers, allowing you to spread the cost of your repair or upgrade over a specified period without incurring any additional interest charges.
Instalment Plans: With our instalment plans, you can break down the total cost of your repair or upgrade into smaller, manageable bi-weekly or monthly payments, making it easier to budget for the services you need.
Deferred Payment Plans: For those who may need some extra time before making payments, we offer deferred payment plans. This allows you to postpone your initial payment for a specified period, giving you more time to save or manage your finances.
Customized Plans: We understand that everyone’s financial situation is unique, so we are happy to work with you to create a customized payment plan tailored to your specific needs and circumstances.
To learn more about our flexible payment plan options and find the one that best suits your needs, please speak with one of our associates. They will be happy to provide you with more information and guide you through the process, ensuring you can get the repair or upgrade services you need without the financial stress.
Contact us with any questions via the form below or use this link to schedule an appointment.
3735 St. Joseph Blvd, Unit E, Ottawa, K1C 1T1
(613) 424-0444
Mon - Sat: 10am to 6pm, Sun: 12pm to 5pm
Our expert technicians have the knowledge and experience needed to get your device back up and running in no time. Don’t wait any longer – contact us today to schedule your repair!