Customer Reviews

Great service, friendly and knowledgeable staff and repair done in a timely manner. Highly recommended (5 Stars)

Brought my laptop in for service and had a great experience. The staff was professional, friendly, and transparent about the work being done. The service was completed quickly, the pricing was fair, and everything worked as expected afterward. I would definitely recommend GCOM to anyone looking for reliable computer repair and support in Ottawa.

Brought a non-functioning Quest 2 controller. They had it fixed in 2 days. Thanks GCOM!

Very fast turnaround. And I found the staff professional and very helpful....they were quite happy to answer my questions. And Jacob went over and above to help me with an issue after I got the computer home.

(Translated by Google) The staff are competent and bilingual. (Original) Le personnel est compétent et bilingue.

(Translated by Google) Very satisfied with the quality of care. The staff was very professional and attentive. I highly recommend them! (Original) Très Satisfait de la qualité de la prise en charge. Personnel très professionnel et a l'écoute. Je recommande !!

(Translated by Google) Excellent experience, very kind, explained the problem well. A bit pricey for an estimate, thank you GCOM Support 👍 (Original) Très bonne expérience très gentil explique bien le problème un peu dispendieux pour un estimation merci GCOM Support 👍

Fantastic service and advice. And a very quick turnaround.

I needed a couple PS5 controllers fixed, very friendly and helpful staff. I would definitely return for any technology repairs!

I enjoy the experience at GCom, they gave me their honest opinion on the issue i was having and found my issue with my device. Thanks.

We brought in a PS3 for repair. Really liked their portal, staff was friendly, we got regular updates on progress. Overall great experience.

Friendly and capable staff, efficient service!

Great service.

My PS5 is running like new again! Huge thank you for doing such an incredible job."

This company goes over and above to provide stellar customer service. They are honest when things go awry and are quick to fix unexpected issues. I can recommend without hesitation.

I went to GCOM as it was in Orleans (close to home) and had good Google reviews to go see if they could fix my Dell All in 1 desktop. While the problem was not worth fixing (my desktop was close to 10 years old) I did appreciate the options they provided and the prices they gave but also the honesty of why I should probably not fix it as I could get something brand new for a few hundred dollars more than fixing what I had and there's no guarantee that the fix would be good for more than a few years. They recycled my computer and took care of destroying the hard drive as well. Worth the $50 diagnostic and my time to bring it in as I no longer have to look at it in my office collecting dust and wonder if I should get it fixed or figure out how to recycle it.

(Translated by Google) Excellent service, simple and fast!! Straightforward process! Good communication. I truly recommend them and will use their service again (not in an emergency, hopefully 😊)! I had broken my ScanDisk USB drive and they were able to recover my data. 👍 (Original) Excellent accueil, simple et rapide!! Straight forward process ! Good communication. I truly recommend and will use their service again ( not in emergency mode hopefully 😊)! J’avais cassé ma clé USD ScanDisk et ils ont pu récupérer mes données. 👍

Friendly, knowledgeable and the process to get the repair done was very clear. And I got it back a day sooner than I expected.

Staff were friendly and knowledgeable and the turnaround time on my Xbox repair was quick!

I don't often leave reviews because most places don't leave a good or bad impressions but the customer service I received was exceptional.

Nice people and good service!

I recently took my laptop to GCOM after it refused to display anything despite being on. The culprit of this issue ended up being worn out hinges. However, the team at GCOM worked hard to diagnose every potential avenue and was always open to continuing their detective work when one apparent solution was not fruitful. I particularly appreciated their professionalism and their clear explanations of the diagnostics they were going to pursue and why.

Please read this. I noticed your business has some negative reviews that may harm it. If you want to remove negative reviews from your Google Business contact me via the details in my profile.

Jacob at GCOM provided excellent, honest service! He first attempted a simpler fix for my laptop to try and save me the cost of a data transfer and Acer shipping. Even though the transfer was still necessary, his proactive and professional approach was much appreciated. Highly recommended!

You guys are so knowledgeable! really surprised! 😱 My dead gaming laptop 💻 given a new life by the team! Greatly appreciated and I wish I could give you 6 ⭐️ !

After seeing my iPhone on the highway run over by multiple vehicles, I figured it was completely done for. I’m so grateful to have found GCom not only because they patiently explained every cost and step to me but because they kept close communication with me while they retrieved my files. I felt like the only client they were tending to as each professional would call and update me about the status of my phone. The transparency, speed and care they showed me will never be forgotten. I would recommend they be your first call no matter what issue you encounter with your devices.

First time going to a phone repair shop, and I couldn’t have asked for a better experience. These guys don’t settle for anything less than perfection. While replacing my Flip 7 screen, they noticed the part they received didn’t meet their standards. They gave me a courtesy call to explain the issue and reordered the correct part to ensure my phone was returned in the best possible condition. I truly appreciate their honesty, attention to detail, and commitment to quality. Thank you!

Experience was phenomenal, Jacob was a great help, would highly recommend to anyone. 10/10

My husband's old computer's hard drive bombed and we were very concerned that all data was lost. Jacob to the rescue! He diagnosed the problem and immediately began transferring the data to a temporary drive while we went to buy a new computer. Jacob is knowledgeable, personable, and GCOM's service costs are good value for money. So pleased to have this level of expertise in our community!

Very friendly and knowledgeable staff. Jacob was very patient and told me all about the process. Although my device could not be fixed, their service was awesome.

Brought in an Xbox series S for HDMI repair and was done in less than a week. Very knowledgeable staff.

Lovely clean shop, pleasant staff, clear explanations of my laptop issues and options to repair. Would definitely return for future help.

Needed the HDMI port replaced on my PS5. Reasonable price, about $165 with tax. Quick work, said it would take between 3-5 days only ended up being a day and a half. Helpful staff, gave me some good suggestions to avoid it breaking it again. Would definitely recommend!

Went ther to fix my ps5 and they made it worse the probleme whit my ps5 was that i couldn't put disc in anymore for some reason and they did a full restart of ps5 now it stuck on safe mode and went to by a usb drive to download fils even that doesn't work now it stuck on safe mode but still recommend the owner called back to see if he can do something or to see if he can fix it even if it been 4 months still gonna try to fix it 👍

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..

Took my son's PC there with issues. Had corrupted drive and BIOS issues. They spent time explaining what was wrong gave me options and now my son's computer is working well. Support Local!

The service was great! Diagnosis on my ps5 was quick and efficient and I had it back the same day. Will be back if I need other services!

On time, did exactly what was needed.

Went in for my OG PS3 and gotta say it's running smooth 🔥 They were meticulous and I am definitely excited to keep doing more business with them down the road!

super fast, knowledgeable. thanks for fixing us up!

Excellent and friendly service. Was able to fix my issue with computer.

GCOM was very responsive and Jacob did his best to solve my problem.

Great service highly recommend!

Very happy with the service I got

These chaps did a great job on my old Apple Cinema HD display. It's a great monitor, so worth the fix. They didn't just replace modules, but actually found the components causing the problem. And all in about a week. Highly recommend.

Quick service and repairs to my laptop were great!

Amazing service, quick and efficient. Would recommend 👌

Tablet was infected with a virus and I could not do anything on the tablet. Problem was corrected within a day and all is good. Thanks to GCOM Support.

Jacob was great to deal with, he fixed my childhood gameboy. Kept me updated throughout the process. 100% would recommend to anyone needing help with electronics.

Amazing service, knowledgeable and quick service

I had such a great experience here. The customer service was excellent right from the start, and the staff are super knowledgeable, they really know their stuff. Everyone was also really friendly and easy to talk to. What I appreciated most is that they actually take the time to educate you and explain your options, without trying to upsell or get you to spend more money. It felt honest and genuine, which is rare. I’d definitely recommend checking them out!

Fast service

Prompt response. Jacob is friendly and knowledgeable … very happy with his services !

The réception was very good i am very proud of GCOM. I will récomment it to another in case of need thank you.

Great, knowledgeable and fast. iMac upgrade is working well. Will go back in the future

fair people that know their stuff.

Would definitely recommend for controller repairs. I had a few issues with my PS5 controllers, got them diagnosed over a phone call, received a quote, and then decided to move forward with a cleaning for one of the controllers. The drop off was quick, the cleaning happened within the time specified, and the controller is working great now.

They were fast with my repair and it’s been working great. Thanks guys

GCOM Support diagnosed and repaired my PS5. Appreciate it 👍😁

Great people, very knowledgeable