Mail-In Repair Across Canada

How it works

1. Get your shipping label. Fill in the form on our Ship to us page with your details and the device, choose a shipping option, pay for the label and print it at home. Rather talk to someone first? Call (613) 424-0444 or send us a message through the contact form with the device model and what's wrong, and we'll set up the shipping with you.
2. Pack it well. Use a sturdy box with enough padding that the device can't move. Put in a note with your name, phone number and a short description of the problem.
3. Ship it to us. Keep the tracking number until the device is back in your hands.
4. We diagnose it and send a quote. Nothing is repaired until you approve the quote.
5. We repair and test it. The work is done on the same bench as our walk-in repairs, under microscope when it's board-level.
6. We ship it back. Carefully packed, with the same care we asked of you. Return shipping is paid by you.

Packing tips

• Take out game discs, cartridges and memory cards. They aren't needed for the repair.
• Send only what's being repaired, unless we ask for the charger, dock or controller to test with.
• For a graphics card, an anti-static bag inside the padding protects the board.
• Take a few photos of the device before you pack it, for your own records.

What people send us

Most mail-in work is the kind a general repair shop can't do: PS5 HDMI port replacement and the same job on Xbox and PS4 consoles, Switch charging ports and docks, handheld PCs like the Steam Deck, ROG Ally and Legion Go, and graphics cards that won't post or show artifacts. Anything with a circuit board and a fault that can be found on the bench is worth asking about.

To give you an idea of cost: a PS5 HDMI port replacement is $180, with a 90-day warranty. Other repairs are quoted after diagnosis.

Shipping from your province or territory

What's different about shipping from where you are, and what's worth sending from there:

• British Columbia
• Alberta
• Saskatchewan
• Manitoba
• Ontario
• Quebec
• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland and Labrador
• Yukon, NWT and Nunavut

How long shipping takes

Shipping time depends on where you are and the option you pick on the form. As a rough guide to sending a parcel from another region of Canada, here are Canada Post's published delivery standards. From elsewhere in Ontario and from Quebec, it's usually a shorter trip.

For businesses

Repair shops, dealers, service departments and other businesses ship in modules and boards for board-level repair from across Canada, with a bench diagnostic, a written quote, and documentation of what was done.

In Ottawa?

You don't need to ship anything. Walk in at our shop in Orleans, Monday to Saturday, 10am to 6pm, or book a repair.