Question 1

What devices do you repair?

Accepted Answer

We repair computers, laptops, MacBooks, iMacs, phones (iPhone and Android), iPads, tablets, and gaming consoles (PlayStation, Xbox, Nintendo Switch). We service all major brands including Apple, Dell, HP, Lenovo, ASUS, Acer, Samsung, Sony, and more.

Question 2

How much does a repair cost?

Accepted Answer

Repair costs vary depending on the device and issue. We provide an upfront quote before starting any work, no surprises or hidden fees. We also offer a price-match guarantee: if you find a lower price from a local competitor for the same repair, we'll match it.

Question 3

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 48 hours. Hardware repairs like screen replacements are often done same-day or next-day. More complex repairs such as logic board micro-soldering or data recovery may take 2-5 business days. We'll always give you an estimated timeline when you drop off your device.

Question 4

Do I need an appointment?

Accepted Answer

No! Walk-ins are welcome 6 days a week at our Orleans location on St. Joseph Blvd. If you prefer a guaranteed time slot, you can book online at our Book Service page.

Question 5

Is my data safe during the repair?

Accepted Answer

Yes. We take data privacy seriously. Your data remains on your device during repairs and we do not perform factory resets unless absolutely necessary (and only with your permission). For data recovery services, we follow strict confidentiality protocols.

Question 6

Do you offer a warranty on repairs?

Accepted Answer

Yes, all repairs come with a warranty. Screen replacements include a lifetime warranty on defects. Other repairs are covered by our standard repair warranty. We use quality aftermarket and OEM-equivalent parts to ensure lasting quality.

Question 7

How much does a phone screen replacement cost?

Accepted Answer

Phone screen replacement typically costs between $80 and $350, depending on the device model. iPhone screens start around $100, and Samsung Galaxy screens vary by model. We offer a price-match guarantee on all repairs.

Question 8

How much does a MacBook screen replacement cost?

Accepted Answer

MacBook screen replacement starts at $250 and varies based on the model and year. All MacBook screen replacements include a lifetime warranty on defects and are typically completed within 48 hours.

Question 9

Do you charge for diagnostics?

Accepted Answer

Yes, we charge a minimum $45 diagnostic fee depending on the device. This covers a thorough assessment of the issue. You'll receive an upfront quote before any repair work begins.

Question 10

Can you recover data from a damaged hard drive?

Accepted Answer

Yes, we offer data recovery from HDDs, SSDs, USB drives, and other storage media. This includes recovery from physically damaged, corrupted, or formatted drives. A diagnostic fee applies, and you'll receive a quote before any recovery work begins.

Question 11

Do you repair gaming consoles?

Accepted Answer

Yes! We repair PlayStation, Xbox, and Nintendo Switch consoles. Common repairs include stick drift, HDMI port replacement, disc drive repair, overheating issues, and power problems.

Question 12

What is micro-soldering?

Accepted Answer

Micro-soldering is precision board-level repair performed under a microscope. It's used to fix logic boards, replace IC components, repair broken connectors, and restore trace connections. This is often the difference between a repairable device and one that needs full replacement.

Question 13

Do you offer managed IT services for businesses?

Accepted Answer

Yes, we provide managed IT services including network monitoring, remote support, cybersecurity, data backup, and IT infrastructure management. Our plans are tailored to small and medium businesses in the Ottawa area.

Frequently Asked Questions

General Questions

Pricing & Costs

Services & Repairs

Still Have Questions?

Frequently Asked Questions

General Questions

Pricing & Costs

Services & Repairs

Still Have Questions?