Frequently Asked Questions
Everything you need to know about our repair services, pricing, and process. Can't find your answer? Contact us.
General Questions
We repair computers, laptops, MacBooks, iMacs, gaming consoles (PlayStation, Xbox, Nintendo Switch), and handheld PCs (Steam Deck, ROG Ally, Legion Go). We service all major brands including Apple, Dell, HP, Lenovo, ASUS, Acer, Samsung, Sony, and more.
Repair costs vary depending on the device and issue. We provide an upfront quote before starting any work, no surprises or hidden fees.
Most repairs are completed within 48 hours. Hardware repairs like screen replacements are often done same-day or next-day. More complex repairs such as logic board micro-soldering or data recovery may take 2 to 5 business days. We'll always give you an estimated timeline when you drop off your device.
No, walk-ins are welcome Monday to Saturday, 10am to 6pm, at our Orleans shop on St. Joseph Blvd. If you'd like a guaranteed time slot, you can book online.
Yes. We take data privacy seriously. Your data remains on your device during repairs and we do not perform factory resets unless absolutely necessary (and only with your permission). For data recovery services, we follow strict confidentiality protocols.
Yes, all repairs come with a warranty. Most laptop screen replacements include a lifetime warranty on defects, and MacBook screen replacements and other repairs carry a 90-day warranty. We use quality aftermarket and OEM-equivalent parts so repairs last.
Pricing & Costs
PS5 HDMI port replacement is $180, usually done in 1 to 2 business days, with a 90-day warranty. HDMI ports on other consoles are a board-level repair priced after diagnosis, and you'll receive a quote before any work begins.
The price depends on the model and year, and you get a written quote before any work starts. MacBook screen replacements carry a 90-day warranty and are typically completed within 48 hours.
Yes. Diagnostics start at $45, and some services have a higher diagnostic fee depending on the device and the work involved. The fee covers a thorough assessment of the issue, and you'll receive an upfront quote before any repair work begins.
Services & Repairs
Yes, we offer data recovery from HDDs, SSDs, USB drives, and other storage media. This includes recovery from physically damaged, corrupted, or formatted drives. A diagnostic fee applies, and you'll receive a quote before any recovery work begins.
Yes! We repair PlayStation, Xbox, and Nintendo Switch consoles. Common repairs include stick drift, HDMI port replacement, disc drive repair, overheating issues, and power problems.
Micro-soldering is precision board-level repair performed under a microscope. It's used to fix logic boards, replace IC components, repair broken connectors, and restore trace connections. This is often the difference between a repairable device and one that needs full replacement.
Yes, we provide managed IT services including network monitoring, remote support, cybersecurity, data backup, and IT infrastructure management. Our plans are tailored to small and medium businesses in the Ottawa area.
Still Have Questions?
Reach out to us directly or book a repair online. We're here to help.