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Laptop Repair in Ottawa

Screens, batteries, keyboards, charging ports and hard drives for Dell, HP, Lenovo, ASUS, Acer and more, with a written quote before any work starts.

Screen warranty
Lifetime on most models
Typical turnaround
1 to 3 business days

GCOM Support is a locally owned computer repair and IT services company serving Ottawa and the surrounding area. Besides laptops, we repair desktops and PCs, MacBooks, iMacs and game consoles. Our technicians diagnose the problem first, then give you a written quote before any work starts.

Laptop Screen Replacement

A new screen is one of the most common laptop repairs we do. Whether yours is cracked, broken or malfunctioning, we replace it with a new one using quality parts. Most laptop screen replacements come with a lifetime warranty. The price depends on your model, and you get a written quote before any work starts.

Common Causes of Screen Damage

  • Physical damage: dropping the laptop or hitting the screen can cause cracks, scratches or other damage.
  • Liquid damage: water or other liquids spilled on the laptop can damage the screen and other components.
  • Manufacturer defects: some screens leave the factory with defects that cause dead pixels, flickering or other display problems.
  • Wear and tear: over time and with regular use, a screen can dim or show distorted colours.

Signs Your Laptop Screen Needs Repair

  • Cracks and scratches: visible cracks or scratches mean the screen needs repair or replacement.
  • Dead pixels: small dots that show no colour, caused by manufacturing defects or physical damage.
  • Flickering: a screen that flickers or blinks may be failing or have a loose connection.
  • Dim screen or backlight problems: if the screen looks dim or the backlight isn't working properly, it may need repair or replacement.
  • Colour distortion: distorted or washed-out colours can point to a failing screen or a graphics problem.

DIY or Professional Screen Repair?

Some laptop screen repairs can be done at home, but it's usually better to have a technician do it. Without the right knowledge and tools, you can cause more damage and void the laptop's warranty. A technician diagnoses the problem and replaces the screen quickly, so the laptop works properly.

Other Common Laptop Repairs

A battery replacement fixes a laptop that no longer holds a charge. A keyboard replacement takes care of missing, sticky or dead keys. If the laptop only charges when the cable sits at a certain angle, the charging port may need repair. An SSD upgrade speeds up an older laptop that is slow to start, and a clean Windows reinstall often fixes a corrupted system without any new hardware.

Why Bring Your Laptop to GCOM Support

Here's what you get when you bring your laptop to us:

  1. Three ways to get help: in-store at our Orleans shop, on-site, or through remote support.
  2. Experienced technicians: we repair every major laptop brand, including gaming laptops and ultrabooks.
  3. Quality parts: we use quality replacement parts on every repair.
  4. Quick service: most laptop repairs take 1 to 3 business days, and simple jobs are often done the same day.
  5. Written quote first: you see the price for your laptop before any work starts, and nothing is done without your approval.
  6. Warranty: most laptop screen replacements carry a lifetime warranty, and other repairs carry a 90-day warranty.

We diagnose and repair a wide range of laptop problems, from screens and keyboards to virus and malware removal and data recovery. Every repair starts with a written quote and ends with a warranty.

Our Services

Screen Replacement

Cracked, broken or malfunctioning screen? We replace it with a new one using quality parts. Most laptop screen replacements carry a lifetime warranty, and you get a written quote for your model before any work.

Screen Replacement details

Keyboard Replacement

If your laptop's keyboard isn't working properly or has missing keys, we replace it with a new one, or clean and repair it if it's dirty or sticky. We don't replace single keys: the cost is often too high, and when one key fails, others usually follow, so replacing the whole keyboard is more economical.

Keyboard Replacement details

Battery Replacement

If your laptop's battery no longer holds a charge or won't charge at all, you don't need a new laptop. Call us or book a repair, and a new battery can keep your laptop going for years to come.

Battery Replacement details

Charging Port Repair

Laptop not charging, or only charging when the cable is held at an angle? A worn or damaged charging port is a common cause, and we repair or replace it.

Charging Port Repair details

Hard Drive and SSD Replacement

Odd behaviour or very slow load times usually mean the hard drive is failing, and it should be dealt with quickly to avoid losing data. We replace it with a new drive, often in less than 24 hours, and move your files from the old drive to the new one.

Hard Drive and SSD Replacement details

Virus and Malware Removal

If your laptop is infected with a virus or malware, we remove it, clean up the system and install antivirus or internet security software to help prevent new infections.

Virus and Malware Removal details

Windows and Operating System Reinstall

If your laptop's operating system is corrupted or not working properly, we recommend a fresh installation. It restores the laptop to its original state and often fixes problems without any new hardware.

Windows and Operating System Reinstall details

Data Recovery

If you have deleted important files by accident or your laptop's drive has failed, there's a good chance we can recover your data. Recovery isn't guaranteed and can take time, but we do everything we can.

Data Recovery details

Frequently Asked Questions

The price depends on the brand, model and screen type (LCD or OLED, standard or touchscreen). Send us your laptop model and you'll get a written quote before any work starts.
Yes, we repair all major laptop brands, including Dell, HP, Lenovo, ASUS, Acer, MSI, Samsung and Toshiba. We also repair gaming laptops and ultrabooks from every manufacturer.
Most laptop repairs are done within 1 to 3 business days. Simple jobs like RAM upgrades or battery replacements can often be done the same day, and screen replacements typically take 1 to 2 days, depending on parts availability.
It depends on the laptop's age, the cost of the repair and what you need it to do. As a rule of thumb, if the repair costs more than half the price of a comparable new laptop, replacing it may make more sense, and we'll always give you an honest recommendation.
In most cases, yes. Even when a laptop won't boot, the storage drive is often intact, so we can copy your data to a new drive or to external storage. For drives that have failed badly, we offer a dedicated data recovery service.

More questions? Visit our full FAQ

Ready to Get Started?

Book your repair online or visit us at our Orleans location. Walk-ins welcome 6 days a week.

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