Computer Repair Technician

Orléans, Ottawa, ON (on-site) CA$40,000 to $50,000 per year Permanent, full-time On-site parking, Paid time off
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The work

We're a local computer repair company looking to add a new member to the team. We specialize in residential computer and Mac repair.

Responsibilities

  • Interact with the general public in person, over the phone, through email and chat systems
  • Support a wide range of hardware and software including Windows and Mac OS
  • Regularly follow up with clients regarding the status of their repair
  • Effectively communicate technical issues in a manner that customers can understand

Requirements

  • In-depth knowledge of various software including MS Office, Windows, and Mac OS X
  • Good working experience of end-user IT support and knowledge of IT systems (PC and Mac)
  • Strong understanding of both Mac and PC operating systems, including older versions
  • Strong interpersonal skills and comfort dealing with the public on technical issues
  • The ability to research and analyze key information in a timely fashion
  • Strong communication skills and the ability to remain calm in stressful situations
  • Bilingual in both English and French
  • A valid driver's licence

Experience

  • Repairing iMac devices, including screen disassembly
  • Hard drive replacements on Windows and Mac OS, including cloning
  • Installing Mac OS on various Mac devices
  • Installing Windows 10/11
  • Transferring data from device to device
  • Properly diagnosing technical issues with Windows and Mac

Apply for This Role

The questionnaire below is the application. Specific, first-hand answers count for more than a polished resume.

Can you reliably commute to Orléans (east Ottawa) for an on-site role? *
Have you ever disassembled a MacBook? *
Have you ever disassembled an iMac? *
Do you know how to install Mac OS? *
Do you know how to install Windows 10/11? *
How many years of experience do you have repairing Apple computers (MacBook, iMac)? *
How many years of computer repair experience do you have? *
How comfortable are you serving customers in French? *
Do you have a valid driver's licence? *
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